Your website is your most valuable digital asset. Our maintenance and technical support services ensure it remains secure, fast, and fully operational 24 hours a day, guaranteeing business continuity without the headache. Stop worrying about security breaches and plugin conflicts—let our experts handle the technology while you focus on serving your customers.

We provide comprehensive support for all major platforms (WordPress, Shopify, custom PHP/Python) and specialize in keeping high-traffic sites and e-commerce portals running smoothly, especially during peak load times.

Our Core Maintenance & Support Services

We cover the critical components necessary for digital health:

  • Proactive Security Updates: Regular patches for CMS (like WordPress/Joomla) and plugins to seal vulnerabilities *before* hackers exploit them.
  • Daily Offsite Backups: Secure, redundant backups of your entire website and database, ensuring full recovery within minutes in case of an incident.
  • Speed Optimization & Core Web Vitals: Continuous performance monitoring and optimization to ensure fast loading times, which is essential for SEO and user experience. (Complements our Web Design and Technical SEO services).
  • 24/7 Monitoring & Emergency Response: Our systems monitor your website every minute of the day. If an issue (downtime, security alert) is detected, our team is immediately alerted to resolve it.

Why Choose Our Maintenance Plans (The 3 USPs)

  • Guaranteed Uptime (99.9% SLA): We offer a Service Level Agreement (SLA) guaranteeing 99.9% uptime. If we fail to meet this, we credit your account, ensuring our commitment to your business continuity.
  • Proactive Security Focus: We go beyond basic updates by implementing advanced firewalls, continuous malware scanning, and intrusion detection systems to actively defend your site against evolving threats.
  • Tiered Pricing: We offer clear, flexible Bronze, Silver, and Gold packages designed to meet the technical needs and budget of any business, from local Mumbai services to pan-India e-commerce operations. (See the comparison table below).

Maintenance Cost vs. Cost of Downtime/Breach

The Cost of Waiting:

The average cost of a small business security breach or extended downtime (lost sales, lost reputation, recovery fees) often exceeds ₹ 5,00,000. Proactive maintenance is an investment, not an expense.

Technical Support & Uptime FAQs

What happens if my site goes down during non-business hours?

Our 24/7 Monitoring means our automated systems detect downtime instantly. For Silver and Gold clients, our emergency team is alerted immediately and begins the restoration process, regardless of the time, guaranteeing minimum disruption.

How do I request help or technical changes?

All clients gain access to our integrated Support Ticket System (and live chat for Gold clients). You can submit change requests, report issues, or ask questions directly through this portal, ensuring every request is tracked and prioritized.

Is maintenance covered if my website was built by another agency?

Yes. We offer a one-time Technical Site Audit to onboard external websites. Once we confirm the platform's health and security level, we can place it on any of our comprehensive maintenance plans.